Corsi

What does leadership mean? What is the winning leader? We learn to identify and recognise the different leadership styles, up to and including situational leadership, because a true leader is able to adapt to the context and the team, at all times. We develop the main strategies to lead and motivate our team. The methodology used includes the use of business games, in-basket and case analyses.

What does it mean to communicate and negotiate? What are the logics of win-win communication? We learn basic strategies for communicating effectively, negotiating, listening and persuading. In any organisational context, the ability to establish positive relationships and communicate effectively with one’s co-workers, or with one’s internal and external customers, is a strategic competence for achieving challenging goals. The methodology used involves cooperative learning and the use of role playing.

What are the psychological mechanisms that are triggered in an emergency situation and influence actions? We provide methods and response strategies for dealing with emergency situations: how to manage the emotional burden and implement timely intervention actions. We learn how to assess risk and prepare effective and timely communication plans. The methodology used involves cooperative learning and case studies and self-cases.

What does it mean to define short-, medium- and long-term objectives? How good are we at assigning ourselves and SMARTER goals? How much does our sense of self-efficacy impact our goal setting and how do we improve it? We learn to prioritise in order to increase our performance. Let’s start with self-efficacy: how it is trained, how it influences motivation, goal setting and final results. The chosen inductive methodology involves the involvement of participants through practical exercises and didactic games.

What is meant by cognitive empathy? How well can we anticipate and predict the choices of others? Why can theory of mind explain loss aversion and risk assessment? We develop awareness and perception of empathy in real situations. From emotional intelligence to social intelligence: the ability to organise groups, negotiate solutions, establish personal bonds. The chosen inductive methodology involves the involvement of participants through didactic games and case analyses.

Why is the role of emotions and good emotional awareness important in relationship dynamics? Being able to recognise, prevent and effectively manage conflicts is very important for the improvement of personal relationships. What are the systems that regulate motivation and behaviour: ‘instinct’ and ‘reason’ for aggression. The inductive methodology chosen involves the involvement of participants through experiential group activities alternating with theoretical elements.

What do we mean when we talk about work-related stress? What are the dynamics and its labels? Stress, stressor and eustress what are the differences? Let’s find out how to prevent stress in the company: what are the limits, opportunities and the main short- and long-term coping strategies. The inductive methodology chosen involves the involvement of participants through experiential group activities alternating with theoretical elements.

How to adopt different communication styles depending on the interlocutor? How much and why can assertive, passive or aggressive attitudes be counterproductive in a conversation? We learn the importance of active listening: from handling objections and criticism, to the correct formulation of positive and negative feedback. The inductive methodology chosen involves the involvement of participants through experiential group activities alternating with theoretical elements.

Being an expert in any activity does not necessarily mean being able to transfer one’s knowledge to others. We share a methodology for designing training interventions that takes into account the principles of adult learning; we define the tools for monitoring and evaluating training; we learn the main techniques for managing interpersonal and group relations. The methodology used involves case studies, team work and plenary presentations.

What scares us about speaking in front of an audience of people? How much can we really communicate, of what we have in mind, in front of our manager? We improve our emotional awareness, to manage stress and fear towards the audience or interlocutor. We learn how to manage verbal, paraverbal and non-verbal communication strategies in order to make our message persuasive, depending on the interlocutors and the objectives we want to achieve.